Credit Management
Guide to credit usage, daily limits, subscription tiers, rollover policies, and balance tracking
Learn how credits work, daily allowances, subscription allocations, credit rollover policies, and balance tracking in Atoms.
Can I get compensation for credits?
We understand that unexpected issues may occur during the building process.
If your issue remains unresolved or you need further assistance, please contact our support team and include:
- A clear description of the problem
- Relevant screenshots
In some cases, we may provide compensation in the form of credits (which cannot be exchanged for cash).
Compensation will NOT be provided for:
- AI output quality issues, unsatisfactory results, or problems caused by custom prompts/user settings.
- User environment issues, scheduled platform maintenance, rate limits, or third-party service disruptions.
Multiple compensation requests related to the same issue will be reviewed and processed together.
Can I buy extra credits if I run out?
Yes. You can upgrade to a higher plan at any time on the Settings → Plans and Billing page or the Pricing → Payment page to receive additional credits immediately.
You only pay the prorated price difference when upgrading your monthly plan.
- Pro Users: Choose from three credit tiers: 100, 250, or 350 credits per month.
- Max Users: Choose from multiple credit tiers ranging from 500 up to 10,000 credits per month based on your workload.
Will my unused credits be reset to zero?
Whether unused credits expire depends on your plan and credit type:
Credit Rollover Rules
Unused credits will automatically roll over to the next billing cycle for one month only (they do not accumulate indefinitely) in the following cases:
- Unused credits generated when a monthly subscriber upgrades mid-cycle.
- Bonus credits granted under special circumstances (excluding the daily 15-credit gift).
- Referral credits earned from inviting new users.
- Credits redeemed via a Redemption Code.
Note: All rolled-over credits expire after one additional month.
Annual Subscriptions
For annual plans, credits remain available according to annual rollover rules throughout your 12-month billing period.
Subscription Cancellation
If you cancel a paid subscription, all unused and rolled-over credits will expire at the end of the current billing cycle.
When do free daily credits reset?
Free daily credits reset every day at 00:00 (America/Los_Angeles).
- Daily Allowance: 15 credits per day.
- Monthly Cap: Up to 25 free daily credits in total per monthly plan cycle.
Once you hit the monthly limit of 25 free credits, daily refreshes pause until the start of your next billing cycle.
Notice: Upgrading to Pro or Max does not reset your billing cycle date. New plan credits will be issued according to your schedule.
How can I check my credit balance or remaining balance?
You can check your remaining credit balance anytime under Settings:
- Dark Purple Section: Displays remaining active credits in your account.
- Gray Section: Displays consumed credits.
- Usage Metrics: Exact numerical usage breakdown is displayed directly beside the progress bar.
What are credits, and how are they used?
Credits are the universal currency used to redeem AI agent services across Atoms.
3 Ways to Earn Credits
- Daily Gifts: 15 free daily credits (up to 25 per month).
- Monthly/Annual Subscriptions: Allocated tier credits.
- Bonus Points: Referral rewards, promotional codes, and support compensation.
System Deduction Order
When performing actions, Atoms automatically deducts credits in the following priority:
- Daily Free Credits
- Subscription Credits
- Bonus Credits
Why didn’t I receive credits even though I paid?
In most cases, this occurs because the transaction did not successfully go through. Even if you initiated the recharge, the payment may have failed silently. Common reasons include:
- The payment was declined by your issuing bank.
- The transaction timed out before completion.
How to Confirm Payment Status
- Stripe Checkout Page: Check the final status of your transaction.
- Email Inbox: Check whether you received a notification regarding a failed transaction.
- Settings → Plans and Billing → Manage Billing: Review your active subscription and transaction history.
If you see a failed payment, please contact your issuing bank. Once the payment is successfully processed, your credits will be added automatically.
Why didn’t my free daily credits refresh today?
Your daily credits didn’t refresh because you’ve reached your monthly cap. Each account receives up to 25 free credits per month. While there is a daily allocation of 7.5 credits, the monthly total cannot exceed 25. After you reach 25 in a month, daily refreshes pause until your next monthly cycle begins.