Description

Atoms offers several ways to get help. This page will help you find the support option that best fits your needs.

Choose where to get help

• Search Atoms Documentation when you need product instructions or reference information. This is the best option for most questions.
• Ask Assistant when you want to ask a question instead of searching through articles yourself.
• Ask the Community when you want to ask other Atoms users a question or share a project in Discord.
• Contact Atoms Support when you are a paid user with an account, billing, or platform issue.

Search Atoms Documentation

Use this when: You want to find an existing guide, set of instructions, or reference article.

Open the Atoms Help Center to search Atoms Documentation or browse articles by topic.

Search documentation and browse topics in the Atoms Help Center.

How to navigate

1. To search, select Search or ask... at the top of any documentation page.
2. Enter keywords describing the feature, task, or error you need help with.
3. Select the most relevant page for your question or issue.
4. If you cannot find a useful article, refine your search or try Ask Assistant below.

You can also browse the documentation using the navigation controls. On desktop, use the navigation sidebar on the left and the On this page panel on the right. On smaller screens, open the menu or use the Table of contents control.

Find relevant articles in the search results.

Ask Assistant

Use this when: You want to continue a question from the search panel with Ask Assistant. You may need to sign in before continuing.

Ask from Search or ask...

Use this route after you have entered a question in the search panel. Selecting Ask Assistant opens the assistant with that question; sign-in may be required.

1. Select Search or ask... at the top of this page. A new panel will open.
2. Select Ask Assistant in the bottom-left corner of the panel.
3. If you are signed out, sign in first. Then follow the prompts to continue with the question you entered.

Select Ask Assistant to continue with your question.

Ask the Community

Use this when: You want to get advice or feedback from other Atoms users, compare how other people approach a task, share a project or idea, or discuss an issue. This is peer help and is not a guaranteed response from Atoms Support.

The Ask the Community card opens the official Atoms Discord. Other Atoms community and social links shown elsewhere are separate from this route.

Join the Atoms Discord

1. Open the Atoms Help Center. Under Explore resources, find Ask the Community and select Join Discord. Alternatively, open the direct Discord invitation.
2. The Discord invitation page opens. Complete any sign-in or joining steps displayed by Discord.
3. After joining, choose the available channel that best matches your topic and post your question there.

Open Join Discord under Ask the Community.

Contact Atoms Support

Use this when: You are a paid user who needs help with an account, billing, or platform issue.

If you are on the Free plan and need help with an account, billing, or platform issue, use the official Atoms Discord for community help: Join the Atoms Discord. Atoms Support is available for paid users.

Open the support messenger

Step 1. Open the Atoms Help Center. Under Explore resources, find Atoms Support and select Contact us.

Open Atoms Support from Explore resources.

Step 2. You can also open the messenger from the chat-bubble button at the bottom-right of the page. On larger screens, select Support at the top of an article; on smaller screens, open More options.

Choose Search for help or Send us a message.

Step 3. When the support messenger opens, select Search for help to find a relevant article, or select Send us a message to contact Atoms Support. If your browser or region displays a consent notice, review it and continue only if you agree.

Step 4. If you select Send us a message and are signed out, sign in first. Then follow the support prompts; eligible users will see the message box, where they can enter and send their question.

Write a useful question

Describe the issue clearly and follow the messenger prompts so the support team can respond effectively.

What to include: Briefly explain what you were trying to do, what happened, and the steps needed to reproduce the issue. Add a relevant screenshot or error message when possible.

Do not include passwords, API keys, authentication tokens, payment details, or other sensitive information. For details about how Atoms handles personal data, see the Atoms Privacy Policy.