Billing & Refunds
Guide on refunds, removing payment methods, downloading invoices, Cloud & AI billing, accepted payment methods, and checking billing info
Cloud & AI Billing Guide
Cloud & AI usage is charged based on the actual resources consumed by your published applications.
- Cloud Infrastructure: Compute, database storage, serverless executions, and object storage.
- AI Model Inference: API usage for GPT, Claude, and LLM calls in published apps.
- Quota Priority: Free Cloud/AI quota is used first. Additional usage is deducted from your Cloud & AI Wallet.
- Resource Pricing: Database storage ($0.525/GB-month), Serverless requests ($0.30/1M requests), Object storage space ($0.025/GB-month).
- Monitoring: Check usage daily under Settings → Cloud & AI → Usage. Set balance alerts or monthly limits to control spending.
How can I get my refund?
In principle, once the service begins (i.e., when credits start being consumed), payments are non-refundable. However, refunds or credit compensations may be granted under specific qualifying conditions.
How to Request a Refund:
- Click your avatar → Help Center → click the chat icon in the bottom-right corner to contact support.
- Provide your registered account email, invoice screenshot, and proof of payment.
- Specify whether you are requesting a cash refund or credit compensation. Our support team will review and respond within 24 hours.
How can I remove my bank information?
Before removing your payment method, please ensure your plan has been successfully downgraded to Free. 4. Downgrade your plan to Free under Plans and Billing. 5. Once your status reflects the Free plan, click Manage Billing to access the Stripe customer portal. 6. Under Payment Methods, click Delete. (Note: If the Delete button appears greyed out, your plan has not yet completed the downgrade process.)
How can I access and download my professional invoice?
You can easily access and download your official VAT/tax invoices via the customer portal: 7. Go to the Stripe Customer Portal: Stripe Customer Portal. 8. Enter the email address registered with your Atoms account. 9. Open the verification link sent to your inbox to activate the portal. 10. From the portal, you can download professional invoices, update payment details, and view subscription history.
How can I pay for Atoms?
Atoms accepts the following payment methods during checkout:
- Credit/Debit Cards: Visa, Mastercard, AMEX, Discover, JCB, UnionPay
- Digital Wallets: Alipay, Amazon Pay
Note: PayPal and Western Union are currently not supported.
Where can I check my plan and billing info?
You can view your active plan, remaining credit balance, and billing history anytime by navigating to:
- Settings → Plans and Billing page, or
- Pricing → Payment page.