When Can You Get a Refund?
In principle, once the service begins (i.e., when credits start being consumed), all payments are non-refundable. However, refunds may be granted only if ALL of the following conditions are met:
What to Prepare Before Requesting
To speed up the review process, please have the following ready:
How to Request
Step 1: Click your avatar → Help Center → chat icon in the bottom-right corner to contact support.
Step 2: Tell us whether you're requesting a refund or credit compensation, and provide your account email, invoice screenshot, and proof of payment.
Step 3: Our team will review and respond within 24 hours.
Refund vs. Credit Compensation
Not sure whether to request a refund or credit compensation? Here's a quick guide:
What Happens After Approval?
Still Have Questions?
Contact us via the livechat and our team will help you figure out the best option.