In principle, once the service begins (i.e., when credits start being consumed), all payments are non-refundable.
However, refunds may be granted if all of the following conditions are met:
Submitting a Request Within the Refund Window
Users from the EU, UK, and Switzerland: Within 14 days from the start of billing or the start of credit consumption, whichever occurs first.
Users from all other regions: Within 24 hours from the start of billing or the start of credit consumption, whichever occurs first.
Unused Service
Your account shows no record of service usage, as verified via system logs.
If any LLM service calls have been made in your account, you are not eligible for a refund.
To verify and process it quickly, please provide your account email, a screenshot of your Atoms invoice, and proof of payment.
Once verified, we will issue reasonable compensation.
Notice:
Refunds are subject to a 5% processing fee, which is borne by the user. The exact amount may vary depending on the payment method and exchange rate fluctuations.
In accordance with Stripe’s payment policy, refunds may take 5–10 business days to appear on your billing statement. The refunded amount will be returned to your original payment method.